Refund policy

We have a 14-day return policy for online purchases, which means you have 14 days after receiving your item to request a return.

Return postage and suitable postal insurance are the customer's responsibility unless the item is faulty, damaged, incorrect or otherwise agreed with us in advance.

To be eligible for a return, your item must be returned in the same condition that you received it, unworn and unused, with tags attached and, where applicable, in its original packaging. You will also need your receipt or proof of purchase.

How to request a return

There are two ways to start a return request:

1. If you do not have a customer account

Please contact us at diane@ditsydi.co.uk and let us know that you would like to return an item. Please include your order details and let us know whether you would prefer a refund or, where available, an exchange.

We will send you instructions on how and where to return your item.

Please contact us before sending your return so that we can identify and process it correctly.

2. If you have a customer account

Go to the top of our website and select Log in.

You will be sent a code by email or phone. Once logged in, you will be able to see your previous orders.

Select the relevant order and choose Request return. Select the item you wish to return, enter your reason for returning it and any additional information, then submit your request.

Once your return request has been approved, you will receive an email with instructions on where to send your item.

You can log into your account at any time to check the status of your return.

If you have any questions about a return, please contact us at diane@ditsydi.co.uk.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, incorrect or not as described so that we can assess the issue and put things right.

This does not affect your statutory rights.

Sale items

Sale and reduced-price items purchased online can be returned in accordance with our standard online returns policy.

Your statutory rights are not affected.

Exchanges

If you would like a different size, colour or item, the quickest way is usually to return the original item and place a new order for the replacement.

If you would prefer to discuss an exchange with us first, please contact diane@ditsydi.co.uk.

Refunds

We will let you know once we have received and inspected your return.

Once your refund has been approved, it will be refunded automatically to your original payment method.

We will process eligible refunds within 14 days of receiving the returned goods, or receiving evidence that the goods have been sent back, where applicable.

Please remember that your bank or card provider may take additional time to process and display the refund in your account.

Where required by law, we will also refund the standard delivery charge originally paid. If you chose a more expensive delivery service, we are only required to refund the cost of our standard delivery option.

Nothing in this policy affects your statutory rights.